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The Business Series
From conducting effective meetings and planning projects to resolving customer
complaints, HSI Business Series simulations are your solution to sharpening
business knowledge and practices while tuning up teamwork skills-for double the
impact on performance.
Dual Purpose
The simulations in our Business Series provide the “how-to” knowledge your teams need to tackle common, yet demanding, business problems and situations with expertise and confidence. At the same time, they strengthen the skills and behaviours your teams need to effectively (and efficiently) solve problems and make decisions.
Flexible
Whether your objective is to energise a meeting, kick off a project, build better teams, or teach proven business strategies for dealing with specific types of problems, the HS Business Simulations can be adopted with confidence. Use these versatile activities with groups new to simulations or as the perfect alternative for groups that have experienced one or more of HS’s survival simulations.
All You Need
Leader’s Guides are available for each of the HS Business Simulations and offer all of the information you’ll need to plan and facilitate a successful programme. The guides include the recommended solutions and rationales, scoring instructions, programme design options, and tips for discussing the skills and processes that contribute to effective team performance.
Choose the Business Simulation that's Right for You
Review the table below to find the HSI Business Simulation that best meets your
team development needs.
Simulation
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The Situation
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The Challenge
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Time
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Project Planning Situation™
Strengthen general planning proficiencies and competencies
Sample Participant Booklet
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Your team has been assigned responsibility for designing a plan for managing a
secret project.
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Sequence 20 activities in the order they should be followed in managing the
project.
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1 to 2 hours
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Meeting Effectiveness Situation™
Develop effective meeting management skills and practices
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Increasing turnover rates in most of your stores requires that you call a
meeting to discuss the problem.
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Sequence 20 action steps in the order they should be followed to maximise
the
effectiveness of the meeting.
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1 to 2 hours
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Customer Complaint Situation™
Learn how to handle customer complaints efficiently and effectively
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A customer approaches you with a complaint.
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Sequence 18 action steps in the order they should be carried out to
maximise
service effectiveness.
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1.5 to 2 hours
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Envisioning a Culture for Quality™
Create a culture that makes service quality and teamwork the norm
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A recent survey conducted by corporate headquarters indicates that your store
rates "average" in service quality and suggests that the problem may be your
store's culture.
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Envision a culture for quality for your store by rank ordering the impact (from
most positive to most negative) of 24 behavioural norms on service quality.
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2 to 3 hours
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Cultural Change Situation™
Develop the knowledge needed to manage and change an organisation's
culture
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You are a VP of a conglomerate that has just received Organisational
Culture Inventory® (OCI) and Organisational
Effectiveness Inventory™ (OEI) results for the
company's various divisions and departments.
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Using the OCI/OEI results, identify gaps between the organisation's current and
ideal culture, the impact of different cultural norms on outcomes, and levers
for changing the culture.
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2 to 3 hours
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Turnaround™
Reveal underlying philosophies and assumptions regarding how to lead
organisational transformation and change
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You are a general manager in a large company that has just reassigned you to its
failing blue jeans manufacturing plant.
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Develop a four-part plan for improving the plant, based on your review of the
plant's history and recent production and financial reports.
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5 to 8 hours
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Request More Information
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Project Planning Situation™ | SM17101 | | Participant’s Booklet | | | Strengthen general planning proficiencies and competencies |
| SM17110 | | Leader’s Guide | | | |
| Meeting Effectiveness Situation™ | SM16101 | | Participant’s Booklet | | | Develop effective meeting management skills and practices |
| SM16110 | | Leader’s Guide | | | |
| Customer Complaint Situation™ | SM26101 | | Participant’s Booklet | | | Learn how to handle customer complaints efficiently and effectively |
| SM26110 | | Leader’s Guide | | | |
| Envisioning a Culture for Quality™ | SM27101 | | Participant’s Booklet | | | Create a culture that makes service quality and teamwork the norm |
| SM27110 | | Leader’s Guide | | | |
| Culture Change Situation™ | SM29101 | | Participant’s Booklet | | | Develop the knowledge needed to manage and change an organisation’s culture |
| SM29110 | | Leader’s Guide | | | |
| SM29111 | | Transparencies (set of 7) | | | |
| Turnaround™ | SM20103 | | Participant’s Booklet | | | Reveal underlying philosophies and assumptions regarding how to lead organisational transformation and change |
| SM20111 | | Leader’s Guide | | | |
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