Frequently Asked Questions

Q. Do I need to be certified/accredited to use Human Synergistics tools?
A. In order to ensure that our users receive consistent value from the HS tools, we require Consultants and Trainers using the Circumplex-based assessments to qualify in our Accreditation Workshops that provide highly valuable learning around product administration, interpretation, and debriefing. Please click here for information regarding Accreditation Workshops.

Q. How do I place an order?
A. We will provide personalised customer service; just telephone or e-mail us. An HS Product Expert will help determine the best solutions for your application.

Q. How long does a project that requires HS scoring services take to complete from start to finish?
A. HS scoring services are required for computer-scored assessments as well as many of the online assessments. The length of a project depends on a number of factors including the amount of time required to collect data from participants, which is usually two weeks. A typical project takes four to six weeks total, which includes set-up, data collection, and report processing time.

Q. HS prides itself on “well-researched assessments”; what exactly does this mean and what is the benefit to me?
A. Specifically, we collect data on all of our surveys in order to ensure that our assessments are statistically valid and reliable, meaning that they measure what they are supposed to measure and they do so consistently so that results can be confidently compared over time. We also collect data to construct "norms" for many of our surveys. Norms enable you to compare your results to those of others and can be used to remove the effects of social desirability bias from raw scores. Moreover, we use "research data" as opposed to "client data" to norm our organisational-level surveys. This is important with organisational-level surveys because research data is based on random selection, whereas client data is not. The use of research data for norming organisational-level surveys enables us to provide clients with comparative data that show larger scale ranges as well as higher scale averages and benchmarks than would be the case if client data were used.

Q. How do I respect HS’s copyrights?
A. HS materials are copyrighted and therefore, no part of any work may be reproduced, stored in a retrieval system, transcribed in any form or by any means, including, but not limited to electronic, mechanical, photocopying, recording, or other means, without prior written permission of HS.

Q. Are your products available in languages other than English?
A. Yes. Please review our translations grid for paper-based products. Contact us for information regarding online translations.

Q. What guidelines do you have regarding reference to Human Synergistics products in the context of programs and promotional materials?
A. Reference to HS materials may be in the context of use of such materials in programmes/training/consulting by the independent party. But an independent party should not imply that it is an agent of HS, nor that its services are endorsed by HS. Nor should the independent party imply that it is a distributor or a reseller. Appropriate trademark (either TM or ®) must be used with a product title. To determine the appropriate trademark, please refer to the HSI product page in question.